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An AI-powered CRM built for Elitesoft that integrates WhatsApp Business API with automated lead tracking, conversation management, and smart workflow triggers.
Elitesoft needed a CRM system that could manage high-volume customer conversations across WhatsApp while automating the manual work of logging, tagging, and following up on leads.
Our engineering team at ScrapeByte stepped in to architect a solution that was not just functional, but future-proof, built to scale with the client's ambitions and evolve alongside their growth.
ScrapeByte designed and built Whisper CRM, a custom platform that integrates directly with the WhatsApp Business API, uses AI to classify and prioritize incoming messages, and automates follow-up workflows based on conversation state. The result was a 60% reduction in manual CRM updates and a significant improvement in lead response times.
Quantifiable results delivered within the defined timeline and budget.
reduction in manual CRM updates
Significant improvement in lead response times
Eliminated compliance bottlenecks with pre-verified WhatsApp API networks.
